Legal Mentions
Complying with the law is something we take seriously
DocTour is compliant with Mexican and International Laws regarding medical attention and care. For legal reasons some of the content and files regarding local and national laws must be in Spanish. When this is the case, general guidelines are written in your language.

Terms of Use

IMPORTANT NOTICE:

(A) DO NOT USE DOCTOUR'S SERVICES, THE APP OR THE PORTAL TO SEEK MEDICAL SERVICES FOR PEOPLE WHO ARE UNCONSCIOUS, HAVING TROUBLE BREATHING, GASPING FOR AIR, OR PEOPLE EXPERIENCING A SEVERE ALLERGIC REACTION, CHEST PAIN, PROFUSE BLEEDING OR ANY OTHER SYMPTOMS REQUIRING IMMEDIATE MEDICAL ATTENTION OR ANY EMERGENCY MEDICAL CARE. IF YOU OR THE PERSON WITH YOU HAVE A MEDICAL EMERGENCY CALL 911 OR GO IMMEDIATELY TO THE NEAREST EMERGENCY ROOM (ER) OR NEAREST HOSPITAL.

(B) Because the mexican legislation prohibits it, it is not possible for our doctors to give medical prescriptions for any medication listed in the Controlled Substances Act (CSA) or the medications in Group 3 and under of the Mexican General Health Law, this includes but its not limited to benzodiazepines, opioids, etc.

Welcome to the “DocTour” website at www.doctour.app. Please read these terms carefully before contracting a service through our website and/or before contracting any of our services directly and before making use of our services in general. When you start using this site, or when contracting our services, it is presumed that you have read and consented to these terms and conditions. By using this site electronically or any of our services, the User acknowledges that they have read and agreed to be bound by these terms and conditions to the fullest extent and with all their legal scope.

The following terms and conditions for the use of the portal (the “Rules of Use”) are applicable to all the websites of www.doctour.app (the “Portal”), property of “DocTour, Simplified Equity Company with Variable Capital”(“ DocTour ”).

Read the complete terms of use and conditions by clicking the button below.

Complete Terms of Use

Privacy Statement

DOCTOUR, S.A.S. de CV (hereinafter, and jointly the "Responsible") with a conventional address located at Calle Puente El Zacatal # 20 Interior 102, Supermanzana 51, Cancún, Benito Juarez Municipality in Quintana Roo, Mexico, with Telephone 998-210-1637 , email [email protected], we inform you that the main purpose for which we collect your data is to know the general data of foreign tourists and their medical history. We collect data in compliance with Mexico's NOM-024-SSA3-2012 norm regarding personal medical files.

You can consult our Comprehensive Privacy Statement requesting the Comprehensive Privacy Statement at the reception of the indicated address, by request to the indicated email address, or by visiting the complete privacy policy page by clicking the button below.

Privacy Statement Page

ARCO Rights

DOCTOUR, S.A.S. de C.V. (hereinafter, and jointly the" Responsible ") with a conventional address located in Calle Puente El Zacatal # 20 Interior 102, Supermanzana 51, Cancún, Benito Juarez Municipality in Quintana Roo, Mexico, with Telephone 998-210-1637 , email [email protected], informs you that in accordance with the provisions of the Federal Law of Protection of Personal Data in Possession of Individuals you have the right to exercise at any time your rights of access, rectification, cancellation and opposition (the "ARCO Rights") of your personal data directly with the Responsible.

Click the button below in order to read the procedure to exercise your ARCO Rights.

ARCO Rights Procedure

Disclaimers

Our doctors are certified health professionals, with years of experience, who will always try to ensure the welfare of you and your family, however, there are ailments and situations that are better diagnosed and treated in person. In this cases, and in the event of a minor procedure or laboratory analysis, the DOCTOUR STAFF (Doctors, Nurses) will have you sign some important documents. The signed documents are always available in the Document Section of the User's dashboard in the DOCTOUR APP.
 

Social Media

"Our site uses third-party computer applications, which allow the user to share doctour.app content with other people or to let other people know about the content of doctour.app This is particularly the case of the buttons "Share", "I like", from social networks such as Facebook, "Google+" ... When the customer consults a doctour.app page containing such a button, his browser establishes a direct connection with the servers of the social network. If it is connected to the social network during its navigation, the application buttons allow to link the pages consulted to its user account. If he interacts through plug-ins, for example by clicking on the "Like" button or leaving a comment, the corresponding information will be transmitted to the social network and published on his account. We invite you to consult the of these social networks.

Cookies

When consulting the site DocTour.app, information about your browsing may be saved in "Cookies" files installed on your device (computer, tablet, smartphone, etc.). These cookies are issued by ourselves in order to facilitate your navigation on our site.

We issue these cookies in order to best serve our customers, to improve the quality of our services, to adapt the presentation of our site to the display preferences of your terminal and make a better experience for our clients.

Covid-19 Test Refund Policy

  1. 100% Refund if your cancellation is done within the first 48 hours after your payment.
  2. 50% Refund if your cancellation is done after the first 48 hours after your payment and up to 72 hours before your test is scheduled.
  3. No Refunds if your cancellation is done less than 72 hours before your test is scheduled.
  4. No Charge in case you need to change the date of the test.

You have any questions?

Contact Us or visit our FAQs page.